In un'unica schermata
- Trial: free. Nothing to refund. Cancel before day 21 and you are not charged.
- Once a paid charge clears, that purchase is not eligible for a refund. Capacity on our servers is used at once. Unused days on 3-, 6-, 12-, and 24-month plans are access, not cash.
- If the product is not delivered, we have 3 business days to deliver it manually.
- A refund is acceptable only if we do not deliver access within those 3 business days.
- A missing movie or channel is not non-delivery. See the Legal notice.
- Cancel on Area any time. Cancel stops the next charge. You keep the app until the date already paid. Cancel is not cash back.
- We still reverse a duplicate charge or a charge that landed after a successful cancel.
- A chargeback without asking us first closes the account.
If a mandatory consumer law where you live cannot be waived, that law still applies. This page is the refund policy for prepaid Amo access. Contract: Termini. Content: Avviso legale.
What you buy
You buy prepaid access to the Amo app: movies and series, live TV on Pro and up, 18+ on Pro+ / Personal / the trial. Prices: Piani. You pay on amo.watch. Area turns the plan on. That entitlement is the product. You do not buy a film file.
The moment a paid charge clears, we reserve server capacity for that account (auth, devices, streams, and for Personal a dedicated box). That capacity cannot be put back on the shelf, so the charge cannot be unwound because you changed your mind, watched little, or wanted a different title.
No refund after purchase
After a successful payment, the order is not eligible for a refund, including:
- You used the app for a minute or for a month.
- You wanted a different plan, period, or price after paying.
- A film, voice, or live channel was missing or stopped playing. Origins change. That is not a refund.
- Unused days or months on a longer prepaid plan.
- You closed the account, signed out devices, or never opened the app after access was on.
Delivery: 3 business days
Delivery means Area has turned the paid plan on so you can sign in and open the Amo app with that account. For Personal, delivery also means the dedicated stream server is provisioned, or you can already watch on shared Pro+ while we finish that box.
If payment cleared and you still cannot sign in or open the app, write to [email protected] from the account email with the order number. We have 3 business days from that mail (or from the paid date if you wrote at once) to deliver access by hand.
Only if we do not deliver access within those 3 business days is a refund of that charge acceptable. We refund the original payment method. We do not send cash, crypto, or a different card.
The 21-day trial
The trial is Pro+ for 21 days after you confirm email. It costs $0. There is nothing to refund. Cancel on Area Plan before day 21 and the first paid period never starts.
Cancel is not a refund
Cancel on Area Plan any time. Cancel stops the next charge. It does not send money back. You keep access until the date already paid.
Duplicates and failed payments
- Charged twice for the same period: we reverse the extra charge. That is a billing error, not a change-of-mind refund.
- Charged after a successful cancel, for a period you already turned off: we reverse that extra charge.
- Payment failed or stayed pending: there is no charge to refund. Complete checkout again or write to support with the order number.
Personal
Personal is enabled by hand within 3 business days. Until the dedicated server is on, you keep Pro+ on the shared network. That shared access is delivery of the app. A delay on the dedicated box is not by itself a refund if you can already watch. If we never turn Personal or shared access on within 3 business days of a cleared Personal payment, that charge can be refunded under the delivery rule, and we take the box down if it was half-built.
Chargebacks
Ask us first, and only for failed delivery. If you reverse a charge with the bank or card scheme without a delivery failure, we close the account. We fight illegitimate chargebacks with the order and the session. A closed account is not entitled, even if a scheme later returns the money to us.
Consumer law
Amo is prepaid digital access that starts as soon as payment clears. We do not offer a cooling-off refund for a delivered plan. If a statute where you live cannot be waived and gives you more than this page, that statute wins. If it does not, this page is the policy.
How to ask (failed delivery only)
Write to [email protected] from the same address as the account. Subject: "Not delivered" plus the order number from Area billing or the WooCommerce mail. Tell us that you cannot sign in or open the app after paying.
We reply within 3 business days. If we can still deliver, we deliver. If we cannot, we refund that charge to the original payment method. Card schemes usually take 5 to 10 business days after we send it.
What happens if we refund
When a failed-delivery refund is approved, WooCommerce marks the order refunded and Area is told `subscription.expired`. App access stops.
Changes
The date at the top is the current policy. A request is judged under the page that was live on the day of the charge, unless the law says otherwise.
Contact
[email protected] for failed delivery and billing mistakes. Order numbers: Area billing. Account data: Riservatezza.